At the end of written communication like emails and letters, it is customary to use a closing valediction or "complementary close". Which formal and informal expressions can be used to end emails?
Answer
Putting formal salutations and complimentary closes into an e-mail tends to make them very formal compared to most e-mails.
In my experience working in the software industry, people who always put them into ordinary business e-mails come off as unnecessarily formal. Often foreigners have been taught in English class to do this, and the result is that I have been in meetings where foreign colleagues were ridiculed for e-mails constructed to a ceremonious level of formality.
I've just looked through my most recently sent business e-mails and the only complimentary close I ever use is "thanks", in about a quarter of my e-mails—mostly ones where I've asked the recipient to do something. The rest of them just end with a dash and my name. Looking through my received business e-mails, I see the same. Most e-mails have no complimentary close, and of the ones that do, nearly all of them have "thanks" or similar ("many thanks", "thank you", "thanks all", etc.). I got one "regards" in the last week as well (out of about 250 messages).
Your experience may vary, I suppose, depending on the culture of the company you work for.
A colleague of mine uses an e-mail template that begins every e-mail with "Heyas," and closes with "Humbly". He is a quirky fellow.
My personal recommendation (at least when corresponding via e-mail for business with Americans) is to err on the side of no complimentary close, or a very informal one. Using a formal complimentary close marks an e-mail as extremely serious and if used on an e-mail that is not extremely serious will make it seem out of place or even funny.
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